SHIPPING & RETURNS
SHIPPING POLICY
Worldwide Shipping
We are happy to offer worldwide shipping, so wherever you are, you can enjoy the Velvet Touch collection.
Free Shipping
We offer free shipping on our orders, with no hidden fees at checkout.
Order Processing Time
Orders are typically processed within 1–3 business days. You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships
Delivery Time
Delivery times vary depending on your location:
• Domestic orders: typically 3–7 business days after processing
• International orders: typically 7–14 business days after processing
Please note that delays may occur due to customs, holidays, or carrier issues beyond our control.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package every
step of the way.
Customs & Import Duties
For international orders, please note that customs fees, import duties, or taxes may apply depending on
your country's regulations. These charges are the responsibility of the customer and are not included in
the item price or shipping cost.
Incorrect Address
Please double-check your shipping address at checkout. Velvet Touch is not responsible for orders
shipped to an incorrect address provided by the customer. If you need to correct your address, contact us
as soon as possible after placing your order.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us and we'll be glad to
help track it down.
RETURN & EXCHANGE POLICY
7-Day Easy Returns
We want you to love your Velvet Touch pieces. If you're not completely satisfied, you may return your item(s) within 7 days of delivery.
Return Conditions
To be eligible for a return, items must be:
• Unworn, unwashed, and unused
• In their original condition, with all tags attached
• In the original packaging (where applicable) Items that are damaged, worn, altered, or missing tags will not be accepted for return.
Non-Returnable Items
For hygiene reasons, certain items (such as underwear, swimwear, and pierced jewelry) may not be eligible for return unless faulty. Sale items marked as “Final Sale” are also non-returnable.
How to Start a Return
• Contact us through our Contact page within 7 days of receiving your order.
• Include your order number and the reason for the return.
• We'll provide instructions on how and where to send your item(s) back.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect, in which case Velvet Touch will cover the cost.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days
Exchanges
Need a different size or color? Contact us within 7 days of delivery to arrange an exchange, subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.